The last few months i’ve been observing various people on twitter regarding CRM, CEM, AND SCRM.

One of those people is Graham Hill, @grahamhill has shared his knowledge in the field of customer centric innovation, which means deliver  the best possible products and services that satisfy completely the jobs and outcomes customers are trying to accomplish through co-creation. Read the rest of this entry…

I’ve spent the last month or so observing people define what is Social Media is.

First let’s define Social Media.

Social – Media

Social means just that. Being Social.

Social is engaging in conversation and engaging means being open to the variety of ways you can meet and greet people. Read the rest of this entry…

It’s Friday Night, a bit bored, courageous in thought and a bit disappointed in the thoughts I had when they arrived after I did a brief observation of Automotive Brands and Twitter. Read the rest of this entry…

Organizing your thoughts is crucial to mapping out the synergy and the congruency of bringing forth thoughts/ideas into processes that formulate bigger ideas that can come to fruition. Read the rest of this entry…

As I was reading Seth Godin’s blog post on “Why Joint Ventures Fail” I was thinking in the background why they don’t have to fail.

Seth makes some very great points. If you haven’t read his post yet, you can find it by clicking here

Joint Ventures are in some ways like arranged marriages. You are delving into the unknown without any background knowledge or understanding of the other party and the only way to get to know them is actually live the experience. Read the rest of this entry…

Twitter inevitably is the first true integration platform. Twitter though without Tweet Deck is ineffective.

Reasons why to use Tweet Deck,
You can create strategic groups of people in any given category or preference. Read the rest of this entry…